Reference

How Our Terms Apply to Your Account

These legal terms set out how riyaltoto operates your account, handles your data, and defines what you agree to when you access our platform from Indonesia. Availability depends on local law and is only valid where eligible regions permit access.

Account eligibility by regionDANA, OVO, GoPay wallet rulesData handling policyJurisdiction-dependent accessPolicy contact channel
riyaltoto How Our Terms Apply to Your Account
LEGAL CONTACT

Reach Us About Policy Questions

If you have a specific question about how a term applies to your account — or if you want to request a data review, account closure, or policy clarification — our support team handles those requests directly. Send your account reference number along with your question so we can resolve it without delay.

Live Chat Reach our support team through the live chat window in your account dashboard. Include your account ID for faster resolution of any legal or policy query.
Email Support Send written policy requests, data queries, or account closure requests by email. Attach your account reference so we can trace your record and respond accurately.
Help Centre Our help centre carries the current version of all policy documents. Check there first for account rules, wallet terms covering DANA, OVO, or GoPay, and eligibility conditions.
ACCOUNT INTEGRITY

How We Protect Your Data and Account

We handle account data with clear retention rules and direct contact paths. Here is how each layer works in practice so you know exactly where your information sits and how to act on it.

Data Retention

We keep transaction records — including DANA, OVO, and GoPay deposit histories — for the period required under applicable policy. You can request a summary through live chat.

Cookie Use

Cookies on our platform track session state and login continuity across mobile and desktop. No cookie stores your wallet PIN or payment credentials — those stay in your e-wallet app.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately with your registered account details.

Policy Update Rights

When terms change, we notify you at your registered contact before the update takes effect. You can request a plain-language explanation of any change by writing to our support team.

Common Legal and Policy Questions Answered

These are the questions we receive most often about account terms, data rights, and how our policies apply to Indonesia-based access.

Access to our platform depends on local law and is only available in eligible regions. We do not make legal certainty claims — check your local regulations before opening an account.

Contact our support team via live chat or email with your account reference. We will pull the relevant records — including your DANA, OVO, or GoPay transaction logs — and send them to you.

Yes. Submit a written closure request through email or live chat. We process account closures and handle data deletion in line with our retention policy and applicable regional rules.

Suspended accounts are reviewed before any balance action is taken. If the suspension is resolved in your favour, your balance remains intact and withdrawals to DANA, OVO, or GoPay can proceed.

We publish updates at the policy page and notify you at your registered contact before changes take effect. Continued account use after notice counts as acceptance of the updated terms.

Send a written dispute to our support email with your account reference and a clear description of the decision. Our team reviews each case individually and responds with a written outcome.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.